|
 |
 |
|
|
|||
 |
|||
| Registration, Warranty
Sales Terms &
Conditions |
|||
I. PLACING AN ORDER
II. SPECIAL ORDERS / FEATURES A. Cancellations or changes in specifications will not be accepted after production has begun on orders for models with special added features (i.e., options, special board placement, specified bar placement, etc.), and Aqua Glass Designer colors. If uncertain of the status of an ordered item, contact your Aqua Glass Customer Representative. In addition, models with special added features and Aqua Glass Designer colors cannot be returned to Aqua Glass. III. DELIVERY A. Most deliveries will be made by Aqua Glass trucks; however, Aqua Glass reserves the right to utilize common carriers when circumstances dictate. B. Normal delivery time is two weeks for most models. Special Care (ADA) models, Steam units and special orders require three weeks. C. LTL (Less than Truckload) shipments of individual units is available for emergency orders. Charges for individual units are as follows and will be prepaid and added to the invoice:
IV. WARRANTY AND SERVICE Aqua Glass Limited Warranty What Does This Warranty Cover? Aqua Glass warrants to the original consumer purchaser that this shower, soaking tub, tub shower, shower base, whirlpool or steam bathing fixture will be free from defects in materials and workmanship for the time period listed below. What is the Period of Coverage?
What Does This Warranty Not Cover? This warranty does not cover damage or defects relating to misuse, abuse, negligence, normal wear and tear, accident, acts of God, repairs or alterations not authorized in writing by Aqua Glass, or improper installation, storage or handling. How Do You Get Service? To make a warranty claim, you must contact either Aqua Glass or an authorized Aqua Glass Sales Representative by email, fax or telephone within 30 days of discovering an issue.
The following information is required to file a warranty claim: 1) your name, address and telephone number, 2) model number and color of product, 3) brief description of problem, 4) serial number from the product found in one of the following locations: on the product identifier tag on the rough unfinished side of the fixture, on the horizontal surface above the walls, under the Aqua Glass logo sticker on the lower right front of the fixture, or on the whirlpool motor (if applicable), and 5) Proof of purchase (Required at later point of the warranty process.) What Will We Do to Correct Problems? To process your claim, you must allow Aqua Glass or its authorized representative to inspect the product. Aqua Glass, at its option, may elect to repair or replace the product. The replacement of a product is limited to supplying a replacement product or part (same as existing or if not available, comparable product) and does not include the cost of removal or installation where permitted by law. How Does State Law Relate to This Warranty? IMPLIED WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY DOES NOT COVER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (SUCH AS LABOR EXPENSES) WHETHER ARISING OUT OF BREACH OF WARRANTY, BREACH OF CONTRACT, TORT, OR OTHERWISE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation of exclusion may not apply to you. This warranty gives you specific legal rights, and you also may have other rights which vary from state to state. This warranty is not transferable. Do I need to inspect the unit when it is shipped to me from Aqua Glass? Yes. Unless shipped via Aqua Glass trucks, all goods are shipped f.o.b. Aqua Glass' factory at buyer's risk. It is your responsibility to inspect the product upon delivery and pursue claims against the carrier for concealed damage or shipping damage on all deliveries you accept. VI. RETURNS GOODS POLICY A. Returns 1. No product can be returned for credit without prior written approval by Aqua Glass via a Returned Goods Authorization (RGA). Contact your Aqua Glass Customer Service Representative for all Returned Goods Authorizations and please allow 24 hours for approval. 2. Product returns must include protective packaging, original Clearview®, original box or customer supplied flange/apron protection. 3. All returns of product shipped according to customers’ specifications are subject to a 50% restocking charge unless defective. Non-defective whirlpools and drop-ins (only) may be returned for full credit if returned in the original box with customer paying freight. 4. Unless picked up by Aqua Glass, shipment of product authorized for return for credit is made at the expense of the buyer unless the return resulted from an Aqua Glass error. Aqua Glass drivers are NOT authorized to return defective units (off loads) unless accompanied by a pre-approved RGA that authorizes return on that specific truck. 5. Models with special features (special orders), models in Aqua Glass Designer colors, special order doors and product that has been at customer locations for longer than 6 months cannot be authorized for return. 6. Aqua Glass reserves the right to accept or deny credit for returned product dependent upon the product’s physical condition upon arrival at the Aqua Glass facility. 7. While Aqua Glass will make every effort to pick up returns promptly, please allow three (3) weeks for pick up. VII. MISCELLANEOUS A. Aqua Glass reserves the right to amend or revise the provisions set forth in this Customer Information Sheet in its discretion. Any amendment or revisions shall be effective upon notice to you. B. All sales of Aqua Glass products to you shall be subject to Aqua Glass’ standard terms and conditions in effect from time to time, which are available at http://www.aquaglass.com or by requesting a copy from Aqua Glass at 1-731-632-2501.
Professional Sales Terms and Conditions
1. ACCEPTANCE. This acknowledgement and acceptance is expressly limited to and made conditional upon Buyer's acceptance of the terms and conditions contained herein and in the quotation, if any, furnished to Buyer by Seller. Any of the Buyer's terms and conditions which are in addition to or different from those contained herein which are not separately agreed to in writing (except additional provisions specifying quantity, description of the products ordered and shipping instructions) are deemed material and are hereby be deemed to have assented to all terms and conditions contained herein if any part of the products described hereby objected to and rejected. Objection to any terms and conditions contained herein shall be deemed to have been waived if written notice of such objection is not received by Seller within ten days of the date of this acknowledgement. Buyer will in any en is accepted. Please note particularly the Limited Warranty, Limitation of Remedies and Limitations on Actions and Liability provisions set forth below. Buyer acknowledges that the prices stated are predicated on the enforceability of these terms and conditions, and on the Limited Warranty, Limitation of Remedies and Limitation of Actions and Liability provisions below, that the price would be substantially higher if Seller could not limit its liability as herein provided and that Buyer accepts these provisions in exchange for such lower prices. 2. LIMITED WARRANTY. All products manufactured by Seller are warranted to be free from defects in material and workmanship under normal use and service, when installed, used and serviced in the manner intended. THIS EXPRESS WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES, WHETHER EXPRESSED, IMPLIED OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. 3. LIMITATION OF REMEDIES. Buyer's sole and exclusive remedy against Seller will be limited, at Seller's option, to the repair or replacement by Seller of any nonconforming product for which claim is made by Buyer or to the issuance of a credit for such nonconforming product in accordance with these terms and conditions provided Buyer obtains a return material authorization from Seller and Seller is given a reasonable opportunity to inspect the product and confirm such nonconformity. This exclusive remedy shall not be deemed to have failed of its essential purpose so long as Seller is willing and able to repair or replace the nonconforming product and, in any event, Seller's liability for any damages due Buyer shall be limited to the purchase price of the nonconforming products. THIS PARAGRAPH STATES BUYER'S SOLE AND EXCLUSIVE REMEDY FOR BREACH OF WARRANTY. 4. LIMITATIONS ON ACTIONS AND LIABILITY. The statute of limitations applicable to all claims arising under this agreement shall be one year from the date of purchase. SELLER WILL NOT BE LIABLE FOR ANY LOSS, DAMAGE OR INJURY RESULTING FROM DELAY IN DELIVERY OF THE PRODUCTS OR FOR ANY FAILURE TO PERFORM WHICH IS DUE TO CIRCUMSTANCES BEYOND ITS CONTROL. THE MAXIMUM LIABILITY, IF ANY, OF SELLER FOR ALL DAMAGES, INCLUDING WITHOUT LIMITATION CONTRACT DAMAGES AND DAMAGES FOR INJURIES TO PERSONS OR PROPERTY, WHETHER ARISING FROM SELLER'S BREACH OF THIS AGREEMENT, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHER TORT WITH RESPECT TO THE PRODUCTS, OR ANY SERVICES IN CONNECTION WITH THE PRODUCTS, IS LIMITED TO AN AMOUNT NOT TO EXCEED THE PRICE OF THE PRODUCTS. IN NO EVENT SHALL SELLER BE LIABLE TO BUYER FOR ANY INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, INCLUDING WITHOUT LIMITATION, LOST REVENUES AND PROFITS, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE RIGHT TO RECOVER DAMAGES WITHIN THE LIMITATIONS SPECIFIED IS BUYER'S EXCLUSIVE ALTERNATIVE REMEDY IN THE EVENT THAT ANY OTHER CONTRACTUAL REMEDY FAILS OF ITS ESSENTIAL PURPOSE. 5.PRICES, TERMS AND SHIPMENT. Seller may adjust the prices for the products to prices in effect at the time of shipment. No cash discount is allowed unless otherwise specified by Seller on its invoice, and no set offs or counterclaims are allowed unless agreed to in writing by Seller. In addition to the prices specified by Seller on its invoice, Buyer agrees to pay any federal, state or local excise, use, occupational, or similar tax now in force or to be enacted in the future, assessed against Seller or Buyer by reason of this transaction. All shipments under this order shall be made F.O.B. Seller's plant unless otherwise specified by Seller on its invoice. Buyer shall assume freight charges and risks of transportation, including delay, damage, and loss, unless otherwise specified by Seller. In the absence of specific instructions Seller reserves the right to select a carrier and to specify the routing of all shipments. 6.DELIVERY SCHEDULES. The promised delivery date is the best estimate possible of when the products will be shipped. Seller shall not be liable for any loss, damage, incidental or consequential damages due to delays. In the case of deliveries scheduled to be made over an extended period, the price to be paid by Buyer shall be that price in effect at the time of the shipment. 7.VARIATIONS IN QUANTITIES. Deliveries scheduled to be made over an extended number of shipments may vary from Buyer's order in quantities not to exceed ten percent (10%), plus or minus, of each product involved (unless otherwise agreed to in writing) and the billing shall be adjusted accordingly. 8.SHORTAGES. Buyer must make all shortage claims within 15 days of its receipt of shipment. Seller will not be responsible for any claim for shortage not reported within that period. 9.RETURNED GOODS. Products may be returned only upon Seller's approval and issuance of a return authorization number. 10.PATENT OR TRADEMARK INFRINGEMENT. If the goods sold hereunder are to be prepared for manufacture according to the Buyer's specifications, Buyer shall defend, hold harmless and indemnify Seller against any claims, liability, costs or attorneys fees incurred in relation to any claim for patent or trademark infringement. 11.FORCE MAJEURE. Seller shall not be liable for any delay in delivery or for non-delivery, in whole or in part, caused by the occurrence of any contingency beyond the control either of Seller or of suppliers to the Seller, including but not limited to failure or delay in transportation, acts of any government or any agency or subdivision thereof, judicial action, labor disputes, fire, accident, or acts of nature, shortage of labor, fuel, raw material or machinery or technical failure. If any contingency occurs, Seller may allocate production and deliveries among Seller's customers. 12.CONFIDENTIALITY. In the event Buyer's personnel visit Seller's plant or Buyer otherwise receives any proprietary or confidential information from Seller, such information shall be retained as confidential by Buyer and not be used or disclosed to any third party without the written consent of Seller. 13.CREDIT APPROVAL. Shipment and delivery of goods and performance of work shall at all times be subject to the approval of Seller's credit department and Seller may at any time decline to make any shipment or delivery or perform any work except upon receipt of payment or upon terms and conditions or security satisfactory to Seller. 14.CANCELLATION. Orders may only be cancelled with Seller's written approval. In the event of cancellation of an order, or any part hereof, incorporating special material, parts, components, etc., Buyer shall pay: (a) the contract price of all completed items; (b) that portion of the contract price that is equal to the degree of completion of products in process, effective on the date notice of cancellation is received; (c) the cost of any materials and supplies which Seller shall have purchased to perform and which cannot be readily resold or used for other or similar purposes; and (d) charges for cancellation of tool orders or tool removal charges. 15.DEFAULT. Performance by Buyer may be terminated for Seller's default, wholly or in part, only if prior to receipt by Seller of notice of termination, Seller has received notice in writing specifying such default, and such default is not excusable under any provision hereof, and such default has not been remedied within thirty (30) days after receipt by Seller of such notice of default. Delivery of nonconforming products by Seller shall give Buyer the rights set forth in paragraph 3 hereof but shall not be deemed a default for purposes of termination. In the event of termination for default, Buyer shall be relieved of the obligation to pay for work not performed by Seller prior to the effective date of such termination. A default on Seller's part shall not subject Seller to liability, through payment by Seller, set off or otherwise, for any other damages, whether direct, consequential or incidental, and whether sought under theories of contract or tort. 16.ASSIGNMENT. No order or any claim against Seller arising directly or indirectly out of or in connection with an order shall be assignable by Buyer without the prior written consent of Seller. 17.PATENTS, INVENTIONS, TECHNICAL DATA. Buyer does not and shall not acquire ownership or any rights in Seller's patents, inventions and/or technical data under any order, regardless of when such patents, inventions, and/or technical data may be or have been issued, conceived, generated or produced. All Seller patents, information and/or technical data are reserved by Seller, and the same shall not be reproduced or used by Buyer for any purpose whatsoever without Seller's written permission. 18.NONCONFORMING BUYER FURNISHED PARTS AND/OR MATERIALS. Seller will notify Buyer following discovery that any parts and/or materials furnished by Buyer are nonconforming or have been damaged or are for any other reason unsuitable for further processing by Seller. Any Seller responsibility for further loss, damage, destruction or deterioration of such parts and/or materials shall thereupon cease, and all risk of further loss, damage or destruction or deterioration shall pass to Buyer. Seller shall be entitled to charge Buyer for storage of such parts and/or materials if they have not been removed from Seller premises within ten (10) days after Seller gives the aforesaid notice. 19.REMEDIES. The rights and remedies reserved to Seller shall be cumulative and additional to all other remedies provided by law or equity. Seller shall be entitled to recover costs and attorney fees in the enforcement or defense of any rights under any order. 20.PAST-DUE ACCOUNTS. Buyer shall pay Seller interest on all past-due accounts at the maximum rate of interest allowed by law. 21.GOVERNING LAW. All orders shall be construed, interpreted and the rights of the parties determined in accordance with the laws of the State of Michigan. 22.CUSTOMER INFORMATION SHEET. The terms of Seller’s Customer Information Sheet(s) as published from time to time, are also incorporated herein by reference. 23.ENTIRE AGREEMENT. This instrument contains the entire agreement of the parties relating to the subject matter hereof and may not be waived, changed, modified, extended or discharged orally but only by agreement in writing and signed by the party against whom enforcement of any such waiver, change, modification, extension or discharge is sought. Aqua Glass Corporation.MSS.0508. |
|||
|
|
|||
 |
 |
 |
 |
